Shanghai Yaselan Digital Equipment Co., Ltd.

Add.: No.1, Central Nanzhai Road, Fengxian District, Shanghai, China
Tel.: +86-21-54244600

Service

1. Printing Solutions
Based on our 20 years of experience in studying and manufacturing inkjet printers, our technicians would communicate with customers to know more details about the requirements, and then figure out an optimized printing solution. In addition, printing samples are offered for quality confirmation.

2. Quality Assurance
As for warranty period, it changes with components: 14 months for core parts (except expendable parts), and 24 months for UV LED lamp. This UV LED lamp is expected to work for 10 years, and UV inks are introduced from other countries. For our UV printer, all mechanical parts are available if requested, and technical support is offered via Internet through the entire service life.

We guarantee that within warranty period, all the parts are supplied free of charge, and you just need to afford the freight. However, if warranty service is expired, these components will be provided at a pretty low price.

3. Troubleshooting
The UV flatbed printer is constructed from high quality components to ensure its long service life, and we recommend customers to buy some spare parts along with the machine to facilitate future work. Additionally, some specialized engineers are in charge of the troubleshooting process.

4. Installation Guide
If customers find difficulty in installing UV printers and need some help, our technicians would pay an on-site visit to demonstrate how to install, and customers shall pay the air tickets, room and board.